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FeedbackScale - Clear measure of an Organization's Performance
Sustain valuable customer to Achieve Long Term Profitable Growth with FeedbackScale
Collect actionable insights & boost organic growth
Get feedback and NPS(Net Promoter Score) on metrics that matters the most such as product quality, delivery service, packaging, customer service etc.Ask your promoters to become your brand advocates to help your brand grow organically.
Choose your feedback metrics
- Select the metrics on which you want to measure your brand or service.
- Get to know which most liked and most hated thing about your company
Drive Organic Growth.
- Encourage your happy customers to become your brand advocates.
- Give incentives on repeated purchase.
- Encourage for reviews on public review platform
Calculating NPS(NET PROMOTER SCORE)
Promoters: Those Who respond 9 to 10 score.
They are satisfied with company and give referrals to other potential customers
Passives: Those Who respond 7 to 8 score.
They are satisfied but not promote the company
Detractors: Those Who respond 0 to 6 score.
The unsatisfied customers.
NPS = %Promoters - %Detractors
How it works?
Whenever the customers order is created we ask them for the rating from 0 to 10 via email. Once they click on any rating, we take them to survey form where they can provide addition information regarding their feedback.
